Privacy policy

Last Updated

Approv Pty Ltd, ABN 17 680 844 197 respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and disclose it.

1. Information We Collect

  • Personal information: name, email, phone number, property address, billing details, and any information you provide when you contact us or engage our services.

  • Usage data: pages visited, time spent on the site, device type, IP address, and browser details.

  • Cookies and tracking: we may use cookies and similar technologies to improve your experience and analyse website performance.r

2. How We Use Your Information

We use your information to:

  • Respond to your enquiry and provide our services.

  • Assess your property or project and coordinate the professionals involved.

  • Improve and personalise our website and services.

  • Communicate with you, including service-related messages and, where you have agreed, updates.

  • Manage our engagement and any payments.

  • Comply with our legal obligations.

3. How We Collect Your Information

We collect personal information directly from you when you submit a form, contact us, or engage our services. We also collect some information automatically when you visit our website, through cookies and analytics tools.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. To deliver our services, we may share it with:

  • Third-party professionals involved in your project, such as builders, designers, certifiers, engineers, mortgage brokers and other consultants.

  • Service providers who support our business, such as IT, hosting and analytics providers.

  • Law enforcement or regulatory authorities, where required by law.

We only share what is reasonably necessary.

5. Your Privacy Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.

  • Ask us to correct it if it is inaccurate or out of date.

  • Opt out of marketing communications at any time.

  • Make a complaint about how we have handled your personal information (see section 10).

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes set out in this policy, or as required by law, after which we take reasonable steps to destroy or de-identify it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to understand how our website is used and to improve it. You can set your browser to refuse cookies, though some parts of the site may not work as intended.

8. Overseas Disclosure

Some of our service providers, such as hosting and analytics platforms, may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure your information is handled in line with this policy and Australian privacy law

9. Changes to This Privacy Policy

We may update this policy from time to time. The current version will always be available on this page.

10. Contact Us

If you have any questions about this policy, or wish to access or correct your information or make a complaint, contact us at:

Approv Pty Ltd.
Email: hello@approv.com.au
Phone: (02) 8001 6334